Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We don't accept returns for popped cubes. A 'pop" is when a cube falls apart but is not broken. With most modern speedcubes, pops are rare, but regardless of the brand, model or price it still is an occurrence due to the nature of how speedcubes (rubiks cubes) are designed. A popped cube can be easily fixed by putting the piece(s) back in place. If you need help fixing a pop you can contact us for help!
In some cases, we will accept returns for used / open puzzles if you are not satisfied with your purchase. This is at our discretion and we may charge a restocking fee of up to 35%.
Defective or Damaged in Shipping
If your purchase arrives with a broken piece, we will contact the manufacturer on your behalf for a claim under warranty. The typical resolution for this situation is for the manufacturer to provide replacement parts free of charge. In some cases at their discretion, if the damage is extreme, they will provide an entirely new product instead.
- Scrambled Puzzles
- Modified Puzzles (sanded, replaced stickers, lubricated, etc*)
- Used puzzles (including but not limited to broken seals, opened boxes, ripped labels)
Please do not send your purchase back until you contact us via email:
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
If you'd like to receive a refund, your parcel will have to be returned to our warehouse first or deemed lost in transit by the courier. At the very longest, this process can take up to 90 days. But if a parcel is lost, it's usually dealt with by the postage company in a few weeks. We cannot issue a refund while a parcel is still in transit. By purchasing from us you agree to these terms.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should always contact us before returning your item or your refund may not be approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.