Since COVID-19 we are still dispatching 99.5%+ orders on time. You may see delays of 1-4 days (Inside Australia) with the delivery time once your parcel is with Australia Post. However, we are seeing the majority of Australian customers receive their parcels on time now.
All orders are usually dispatched on the same business day providing the order is placed before 12PM AEDT. When this isn't possible your order will be shipped on the following business day.
All orders are shipped via Australia post with a free tracking number included which includes email updates when your order is out for delivery.
- Australia Post Standard Shipping 2-6 Business days - $5.00AUD
- Australia Post Express Shipping 1-3 Business days - $8.00AUD
- Australia Post Express Tracked + INSURANCE 1-3 Business Days $11.50AUD
Free Shipping Options:
Spend $60.00 AUD:
FREE Australia Post Standard Tracked (2-7 Business Days)
Spend $100.00 AUD:
FREE Australia Post Express Tracked (1-3 Business Days)
Standard Shipping Transit Estimates:
- South Australia: 0-2 business days
- Victoria: 1-4 business days
- New South Wales: 2-4 business days
- Tasmania: 2-4 business days
- Queensland: 2-5 business days
- Western Australia: 2-5 business days
- Northern Territory: 2-6 business days
No courier company has a perfect track record of 100% of their parcels arriving on time, this is true for every store and every shipping carrier. These delivery dates are not a guarantee, we have no control over the courier companies and can't change the postage service or time-frame once its left our warehouse.
If you'd like to receive a refund, your parcel will have to be returned to our warehouse first or deemed lost in transit by the courier. At the very longest, this process can take up to 90 days. But if a parcel is lost, it's usually dealt with by the postage company in a few weeks. We cannot issue a refund while a parcel is still in transit. By purchasing from us you agree to these terms.
If you are purchasing a pre-order item with other products your order will be shipped once all items are in stock. If you want or need other products first we suggest you order them separately.
Please understand that while an order is in transit, we cannot offer a refund unless the parcel is returned to our warehouse first or deemed lost in transit by Australia Post. If the order is deemed lost in transit or returned to us, we can send a refund or replacement at your request. By purchasing from us you acknowledge that you agree to these terms.
For special delivery requests please contact us at firstname.lastname@example.org