Message from Australia Post regarding current operations
Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. So much so, that our parcel volumes in Victoria for August are up approximately 150% year-on-year compared to the national average of 90%.
At the same time, our business has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID safe restrictions.
From the very start of the pandemic, we have been clear that our strategy has been to protect our people, serve our customers and safeguard the business.
Safety of our people is not-negotiable and the current situation in Victoria, with massive volumes and severe congestion in our network, has us at a point of concern for the safety of our workforce.
To make sure we can still safely deliver for your customers, the following changes are immediately necessary:
No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.
Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.
This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.
For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:
- Parcel Post and letters – Friday 28 August 2020
- Express Post parcels – Monday 31 August 2020
For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day.
We will keep you updated regularly over the next few weeks and anticipate reviewing the situation in line with the easing of level 4 restrictions.
We appreciate the implications of these decisions and want to assure you we are doing our very best within these extremely challenging times.
I'm sure you can appreciate we cannot compromise the safety of our people and I appreciate your ongoing support as we work through this together.
Since COVID-19 we are still dispatching 99.5%+ orders on time. You may see delays of 1-4 days (Inside Australia) with the delivery time once your parcel is with Australia Post. However, we are seeing the majority of Australian customers receive their parcels on time now.
All orders are usually dispatched on the same business day providing the order is placed before 12PM AEDT. When this isn't possible your order will be shipped on the following business day.
All orders are shipped via Australia post with a free tracking number included which includes email updates when your order is out for delivery.
- Australia Post Standard Shipping 2-6 Business days - $5.00AUD
- Australia Post Express Shipping 1-3 Business days - $8.00AUD
- Australia Post Express Tracked + INSURANCE 1-3 Business Days $11.50AUD
Free Shipping Options:
Spend $60.00 AUD:
FREE Australia Post Standard Tracked (2-7 Business Days)
Spend $100.00 AUD:
FREE Australia Post Express Tracked (1-3 Business Days)
Standard Shipping Transit Estimates:
- South Australia: 0-2 business days
- Victoria: 1-4 business days
- New South Wales: 2-4 business days
- Tasmania: 2-4 business days
- Queensland: 2-5 business days
- Western Australia: 2-5 business days
- Northern Territory: 2-6 business days
No courier company has a perfect track record of 100% of their parcels arriving on time, this is true for every store and every shipping carrier. These delivery dates are not a guarantee, we have no control over the courier companies and can't change the postage service or time-frame once its left our warehouse.
If you'd like to receive a refund, your parcel will have to be returned to our warehouse first or deemed lost in transit by the courier. At the very longest, this process can take up to 90 days. But if a parcel is lost, it's usually dealt with by the postage company in a few weeks. We cannot issue a refund while a parcel is still in transit. By purchasing from us you agree to these terms.
If you are purchasing a pre-order item with other products your order will be shipped once all items are in stock. If you want or need other products first we suggest you order them separately.
Please understand that while an order is in transit, we cannot offer a refund unless the parcel is returned to our warehouse first or deemed lost in transit by Australia Post. If the order is deemed lost in transit or returned to us, we can send a refund or replacement at your request. By purchasing from us you acknowledge that you agree to these terms.
For special delivery requests please contact us at firstname.lastname@example.org