DHL Shipping Information

Dispatch Time-Frame
Although the vast majority of orders will be shipped out the same day or next business day at the latest, in rare cases it may take additional business day for an order to leave our warehouse. 

Domestic Dispatch: 0-1 Business days

International Dispatch: 0-1 Business days

Shipping Time-Frame: 2-5 business days.


How much is shipping to my country?
Shipping is based on your location and weight of your order. To see the shipping charges for your order, please add the items you wish to purchase to your shopping cart. Go to check out and enter your shipping details, you will be able to see the shipping cost before you pay.

How long will shipping take to my country?
You could typically expect your parcel to arrive in 2-5 business days. The exact shipping time frame estimate will be displayed at checkout as some locations may vary.

 

No courier company has a perfect track record of 100% of their parcels arriving on time, this is true for every store and every shipping carrier. These delivery dates are not a guarantee, we have no control over the courier companies and can't change the postage service or time-frame once its left our warehouse.

If you'd like to receive a refund, your parcel will have to be returned to our warehouse first or deemed lost in transit by the courier. At the very longest, this process can take up to 90 days. But if a parcel is lost, it's usually dealt with by the postage company in a few weeks. We cannot issue a refund while a parcel is still in transit. By purchasing from us you agree to these terms.

Taxes & Duties:

Importing goods to your country may incur taxes/duties issued by your local government. This is not something we can influence or control and we are required by law to list the correct value on the parcel. We recommend checking with your local post office to see the potential charges related to importing goods to make sure there are no surprise charges. Taxes/duties are the sole responsibility of the buyer to pay for and we can't assist with paying full or partial amounts of these fees.

PRE-ORDER ITEMS:
If you are purchasing a pre-order item with other products your order will be shipped once all items are in stock. If you want or need other products first we suggest you order them separately.

If you have any questions about our shipping process or anything else shipping related, please email us at help@dailypuzzles.com.au.

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